Terms and Conditions

Last Updated: December 2025

1. Introduction

Welcome to Alexander Restoration Group LLC. By accessing our website, requesting services, or signing any service agreements, you agree to be bound by the terms and conditions outlined here. If you do not agree, you should discontinue use of our website and services.

2. Scope of Services

Alexander Restoration Group LLC provides the following services:

- Water damage mitigation & restoration

- Fire & smoke damage cleanup & reconstruction

- Mold remediation & prevention

- Storm & hurricane restoration

- Structural drying, tarping, board-up, and emergency services

- Property cleanup, debris removal, repairs, and rebuilding

Service availability may vary by location, project type, and safety conditions.

3. Emergency Response Disclaimer

Emergency response times are based on availability, weather conditions, and current service volume. While we strive to respond as quickly as possible, exact arrival times cannot be guaranteed.

4. Estimates & Pricing

4.1 Free Inspections
Free inspections apply to visual assessments only. Additional testing by others (moisture mapping, air sampling, lab testing, etc.) will incur fees.

4.2 Estimates
All estimates are based on the visible scope of damage at the time of inspection. Additional hidden damage discovered during work may result in updated pricing.

4.3 Billing
Final invoices reflect the full scope of completed work, materials, equipment rental, and labor.

4.4 Insurance Claims
Customers are responsible for paying their deductible and any non-covered portions of the claim. We may work directly with your insurance adjuster for billing and documentation, but the homeowner remains responsible for payment.

5. Insurance & Liability

Alexander Restoration Group LLC is fully licensed and insured to perform restoration and construction services in Florida.

We are not liable for:

Pre-existing property damage

Mold growth caused by delayed action from the customer

Additional damage that occurs before mitigation services begin

Delays caused by insurance, weather, utility issues, or third parties

6. Customer Responsibilities

To ensure safe and efficient service, the customer agrees to:

- Provide property access during scheduled times

- Remove personal belongings or valuables from work areas

- Notify us of known hazards, asbestos, lead, or unsafe conditions

- Maintain functioning utilities (electric, water, HVAC) unless otherwise agreed

Failure to meet these responsibilities may delay the project.

7. Health & Safety Protocols

Our team follows industry standards and guidelines, including:

EPA-registered antimicrobial treatment (when applicable)

Proper PPE, containment, and HEPA filtration

Customers should avoid affected work areas until cleared for re-entry.

8. Project Timeline

Project timelines vary depending on:

- Severity of damage

- Insurance approval

- Material availability

- Weather conditions

- Unexpected structural issues

We will provide estimated timelines but cannot guarantee exact completion dates.

9. Warranty

Our workmanship is covered by a limited warranty. Coverage varies depending on service type, materials used, and manufacturer warranties.

Exclusions include:

- New damage caused after project completion

- Problems resulting from improper maintenance

- Issues caused by unresolved moisture or structural problems not included in original scope

10. Cancellation Policy

Customers may cancel services prior to work beginning. Any deposits or mobilization fees may be non-refundable depending on the stage of the project.

Cancellation after service begins may result in charges for:

- Labor completed

- Materials purchased

- Equipment delivered or installed

11. Website Usage

By using our website, you agree not to engage in:

- Unauthorized data collection or scraping

- Attempts to disrupt website functionality

- Posting false information or impersonation

Content on our website is protected and may not be used without permission.

12. Privacy Policy

We collect customer information only for service-related communication, scheduling, and billing. We do not sell or share your data except as required for service delivery or insurance claims.

13. Limitation of Liability

Alexander Restoration Group LLC is not liable for:

- Indirect, incidental, or consequential damages

- Loss of use, income, or business interruption

- Customer delays in addressing property damage

Our liability is limited to the total amount paid for the specific services provided.

14. Governing Law

These Terms & Conditions are governed by the laws of the State of Florida. Any disputes must be resolved within Florida jurisdiction.

15. Contact Information

Alexander Restoration Group LLC
Phone: 941-394-1889
Service Areas: Sarasota, Manatee & Surrounding Areas

Email: [email protected]
Website: https://www.alexanderrestorationgroup.com